Contract Maintenance Programs

Block Time:
These rates are for clients who have an ongoing need for computer service, but do not want to set up a regular schedule for a technician to come on-site. Block Time clients are given priority over Regular Hourly service calls. Non-emergency Block Time service calls can normally be scheduled within 24 hours of the service request. Block Time rates require a minimum purchase paid in advance. Block time is not subject to any time limit, but to a block of workable time to be used as the Client needs.

MIS Service:
These rates are for clients who want to set up a regular schedule of on-site maintenance visits. The MIS Service rate requires a minimum of 8 hours on-site work per month with a minimum purchase in advance.

On-Site Service
This is for clients who have a need for On-site computer services. On-Site service calls will be scheduled as soon as possible but will be prioritized behind Block Time and MIS Service. Non-emergency On-site service calls will normally be scheduled within 48 hours of the service request.